Industry: IT Services
Technology: Deploy
Project Type: Enhance Application Release Management
Executive summary
A global system integrator (“SI”) faced a dual challenge: their clients struggled with fragmented, multi-cloud deployments while they suffered from limited DevOps resources to scale their services fast.
By integrating RE:FORM, the SI upgraded their service delivery with our unified deployment platform across multi-cloud environments, standardized CD processes and embedded governance framework with complete audit trails.
The results were remarkable: 40% faster time-to-market, 35% fewer errors and significantly higher client satisfaction. This strategic implementation helped position the SI as a leader in modern application delivery with an expanding service portfolio.
The Challenges — Multiple Environments, Too Many Tools And Slow Scaling
This SI has a diverse pool of clients from across various industries, all of whom depend on quick and seamless application delivery to stay competitive in fast-moving markets.
Many of them faced real challenges when managing applications across multiple cloud environments, each requiring specific configurations. Navigating deployments was inefficient and they were often bogged down by avoidable errors.
To make matters worse, a multitude of different tools and platforms were used, which created inconsistent processes and made compatibility maintenance extremely complicated during releases.
With manual processes in both application and infrastructure deployments, their clients often faced high error rates and unplanned downtimes. These drastically affected operations and user satisfaction.
With limited DevOps and CD pipeline resources to manage and scale client deployments, the SI needed a reliable enterprise solution to expand their managed service offerings. Ultimately, they required a smart, agile and scalable platform engineering tool that would streamline application releases and boost efficiency for their clients.
The Solution
Our client transformed their service offering by integrating RE:FORM into their tool stack, delivering game-changing capabilities and business impacts with the following features:
Unified Application & Infrastructure Deployment
RE:FORM removed the multi-cloud management complexity that had plagued deployments. It created a centralized portal, enabling a seamless and integrated deployment across multi-cloud environments. Deployments became simpler and more consistent.
Streamlined and Standardized CD Processes
RE:FORM leverages the power of automation and standardization to streamline continuous deployment workflows and transform chaotic release processes into reliable, repeatable pipelines. Fragmentation caused by disparate tools and platforms was eliminated; now, the end
users could count on efficient and reliable releases that align with end client’s business objectives and improve their ROI.
Robust Governance Framework
RE:FORM embedded a governance framework into the deployment process. This ensured every deployment adhered to users’ internal policies and regulatory requirements.
End-to-End Audit Trail
Complete visibility is a critical feature with RE:FORM’s end-to-end audit trail capability. From deployment requests to production release, RE:FORM tracked all actions and empowered clients with transparency, accountability, and insights for continuous optimization.
Errors Reduction and Reliability Enhancement
The automation and orchestration capabilities offered by RE:FORM significantly reduced human error potential, thereby ensuring reliable and rapid application rollouts.
The Results
After integrating RE:FORM into their tool stack, our SI client set a new standard in application release management. They managed to help the end users:
- Record notably faster deployment times
- Cut time-to-market for new applications by 40%
- Reduce error rates by 35%
- Improve overall client satisfaction
Conclusion
Incorporating RE:FORM into their managed service offerings enabled the IT service provider to set a new standard in application release management. The process refinements not only delivered enhanced value to end-users but also solidified the provider’s position as a leader in multi-cloud and DevOps management, driving client success through innovative, efficient solutions.
Ready to Deploy Quicker, Scale Faster? Contact RE:FORM today to learn how we can help you streamline your application and infrastructure deployment and boost your business ROI.
